Stakeholder turnover is a given during any ERP project. Managing Stakeholder Lists is critical for the success of the communications and training teams.

In order to efficiently get information to the proper stakeholders - End-users, Key Stakeholders, the Core team or only the extended Test team - you need to have a system to manage the information.

jTask provides tools for tracking these lists: jSTAS (Security and Training Assignment) and jSTAR (Stakeholder Management and Registry).

Working closely with the training team, change consultants outline ‘What is Changing?' at a high level for all of the impacted stakeholder groups.

This information is packaged into informal 'Pre-Training' that is delivered to users, via the project website, in the months preceding the official End-user Training period.

Super Users play valuable roles in many projects, from supporting testing, to teaching training to becoming a first line of post Go-live end-user support.

Working with your company’s business functional teams, change consultants identify the super user network, map out the activities for which super users are responsible and support the development of these activities until Go-live.

Surveying the end-user population at the right moment with actionable questions and a plan to react heads off potential Go-live issues.

When Go-live is around the corner and end-user training is gearing up, are you sure that your end-users are ready for the change?

Surveying the population after Go-Live is an important step in wrapping up the project. Asking questions that are specific and actionable is critical to assessing the results.

Additionally, reports on methodologies used, metrics, project successes and lessons learned all contribute to a successful close.